Enjoy free, insured shipping on every order. Each parcel is sent with Track & Trace for full transparency. Fast, reliable delivery from dispatch to doorstep.
FAQs
Do you offer free shipping?
Yes, free shipping is available on all orders within the United Kingdom.
How long does delivery take?
- Order cutoff: 17:00 (GMT), London time. Orders placed after this are processed the next business day.
- Processing time: 1–3 business days (Monday to Friday).
- Transit time: 8–11 business days (Monday to Friday).
How can I track my order?
Once the order is dispatched, a tracking number is sent by email. Orders can also be tracked via the Track Your Order page on the website.
What payment methods are accepted?
Avenza London supports a range of secure payment options, including:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Maestro
- Mastercard
- Visa
When will a refund be issued after a return?
After the returned item has been received and processed, refunds are issued within 30 days to the original payment method.
Can products be exchanged?
Product exchanges are not available. Items can be returned within 30 days, and a new order can be placed for a different size or style.
Can an order be cancelled after placing it?
Once an order is confirmed, it cannot be cancelled. Please review all details carefully before completing the purchase.
How can customer support be contacted?
Support is available via the Contact page form or by emailing info@avenza-london.com
Contact information
Store name: Avenza London
Company name: akzu
Company Address: Niasstraat 315, Amsterdam, North Holland, 1095 SH, Netherlands
Warehouse Address: Whitechapel Rd 32, London, England, E1 1EW, United Kingdom
Company nr: 86337785
Phone: +44 74 9035 6460
Email: info@avenza-london.com
Monday to Friday: 9am - 5pm (GMT)
We aim to respond to your inquiries within 24 hours.
